Sales agent guide & FAQ
Doorguard Rewards
Give your customer a FREE Doorcup & Dooredge PPF voucher, get them to a supported Trapo hub, and earn on the visit โ with or without a same-day sale.
Bring customers in
Send a FREE Doorcup & Dooredge PPF voucher to drive footfall to selected Trapo hubs.
Earn commission
Up to 15% when your customer redeems and buys on the same day.
Earn even without a sale
A footfall incentive still applies when the visit does not convert.
๐ Where customers can redeem
Vouchers can only be redeemed at these four hubs. They are not valid at any other outlet.
- Bangsar (Jln Maarof), Selangor
- Glenmarie, Selangor
- Taman Daya, Johor
- KL North (Jln Kuching), WP KL
โ Not available at other outlets. Appointments are compulsory โ find hub contact details.
๐ฐ Commission & reward structure
Sales advisors earn commission on net invoice value, based on the selling price category below. Commission is only payable when the customer redeems and purchases on the same day.
| Sales type | Commission rate |
|---|---|
| Sale at Recommended Retail Price (RRP) | 15% |
| New Car Bundle Package (see packages) | 10% |
| RRP products sold using any discount code or discounted value | 10% |
Notes
- Full commission of 15% applies only when products are sold at the standard RRP without any discounts.
- If an RRP product is sold with a discount code, promotional pricing, or any reduced selling value, the commission will be 10%.
- All New Car Bundle Packages โ Essential Car Protection carry a fixed commission rate of 10%.
Vouchers & redemption
What the voucher covers, how long it lasts and how your customer claims it.
Commission & rewards
When commission is payable, and what you get when the visit does not convert.
Your playbook
How to send the voucher, follow up, and get the sale tracked.
โ Common mistakes to avoid
- Not recording the date the voucher code was shared with the customer.
- Not reminding the customer before the code expires.
- Sending the customer to the wrong hub.
- Customer forgets to show the voucher.