Home / DOORGUARD REWARDS – SALES AGENT GUIDE & FAQ

Add description, images, menus and links to your mega menu

A column with no settings can be used as a spacer

Link to your collections, sales and even external links

Add up to five columns

  • Add description, images, menus and links to your mega menu

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

  • DOORGUARD REWARDS – SALES AGENT GUIDE & FAQ

    🎯 What is this campaign?

    This campaign helps you:
    • Bring customers to selected Trapo hubs using a FREE Doorcup & Dooredge PPF voucher
    • Earn commission for same-day sales
    • Earn footfall incentive even without purchase

    📍 Where can customers redeem?

    Supported Trapo hubs:
    • Bangsar (Jln Maarof), Selangor
    • Glenmarie, Selangor
    • Taman Daya, Johor
    • KL North (Jln Kuching), WP KL
    ❗ Not available at other outlets

    🧾 How do vouchers work?

    • Voucher codes are pre-assigned to you and traceable
    • Each voucher is:
      • One-time use per customer
      • Valid for 14 days
      • Tracked under your name
    👉 You must:
    • Send 1 voucher per customer
    • Ensure customer shows the code at the hub

    🎁 What is this voucher for?

    This voucher entitles your customer to a FREE Doorcup & Dooredge PPF Protection at selected Trapo hubs.
    Doorcup & DooredgePPF helps protect your car doorcup & door edges from scratches, chips, and daily wear.

    🛠️ Do customers need to make an appointment?

    Yes. Appointment is COMPULSORY and depending on availability at the hub. Trapo prioritizes scheduled bookings and reserves the right to decline walk-in customers.
    👉 Please contact your preferred hub in advance to confirm. Contact page link: https://my.trapo.asia/pages/location

    📲 How do customers redeem the voucher?

    It’s simple:
    1. Visit any supported Trapo hub
    2. Show your voucher code to the staff
    3. Our team will assist you with the redemption

    🎟️ Can customers use the voucher more than once?

    No. Each voucher is valid for one-time use only.

    🔁 Can customers exchange or convert this voucher?

    No. This voucher is:
    • Not exchangeable
    • Not transferable
    • Not refundable

    🚗 Is the Doorcup & Dooredge PPF suitable for all cars?

    Doorcup & Dooredge PPF is designed to fit most vehicles.
    Our team will assess your car on-site and advise accordingly.

    ⏳ What happens if customers don’t use the voucher in time?

    If the voucher is not used within the 14-day validity period:
    • It will automatically expire
    • No extension or replacement will be provided

    📦 Is the free gift always available?

    Redemption is subject to stock availability.
    We recommend visiting early to avoid disappointment.

    ❗ What if customers visit a non-supported outlet?

    This promotion is only available at selected hubs.
    If your customer visits a non-supported outlet:
    • The voucher cannot be redeemed
    Please check the supported locations before visiting.

    📞 Who can customers contact for assistance?

    If your customer needs help with:
    • Finding the nearest hub
    • Booking a slot
    • Understanding the service
    👉 Please contact the Trapo hub directly or ask them to reaach out to you.

    💰 COMMISSION & REWARD STRUCTURE

    💵 How do I earn commission?

    You earn commission when:
    • Customer redeems voucher at hub
    • AND makes a purchase
    • ON THE SAME DAY
    👉 Commission is calculated based on: Net invoice value only

    ⏰ What if a customer purchases on another day?

    If customer:
    • Redeem using your voucher
    • But purchases on a different day
    Then:
    • ❌ No commission will be paid
    • ✅ You will still receive footfall incentive

    🚶 What is the footfall incentive?

    You will receive:
    Carmat upgrade from Trapo Eco → Classic (via Autogoodies B2B web order)

    ⚠️ Footfall Incentive T&Cs

    • Not exchangeable for cash
    • Not refundable
    • Not transferable

    Example:

    If you:
    • Purchase Classic and want to upgrade to Hex
    👉 You cannot:
    • Convert Eco value into discount nor offset the upgrade cost

    📲 How should I send the voucher?

    Send:
    • Voucher image
    • Message to customer
    Example:
    “Hi, I’ve reserved a FREE Doorcup PPF protection for your car.
    You can redeem it at selected Trapo hubs within 14 days.”

    📅 Do I need to follow up?

    Yes — highly recommended.
    👉 Best timing:
    • Day 5–7 reminder
    Follow-up increases:
    • Customer visit
    • Your earning opportunity

    🏪 What happened at the hub?

    For your commission to be recorded:
    • Customer must show your voucher code
    • Staff must key in the code in system
    👉 No code = no tracking = no reward

    ❗ Common mistakes to avoid

    • Record the date when voucher code is shared to customers
    • Not reminding customers before expiry
    • Sending customer to wrong hub
    • Customer forgets to show voucher